Resources: Find Your Answers Here
Find the resources you are looking for or contact your agent for help.
Customer Service
PHONE NUMBER
877-876-2222
OPERATING HOURS
Monday – Friday
7 AM – 6 PM
Saturday
8 AM – 4 PM
FILE A CLAIM 24/7
Call 877-876-2222 or log in to start your claim
Online Services
Here are a few things you can do in your online account:
Pay a bill
Get insurance cards
Make changes to policies
View documents
Sign up for paperless
View policy details and more
Common Questions
My premium is due today. What is the last day I can pay the premium and have no lapse in coverage?
If you have not paid your premium by your due date, we will mail you a notice that includes the last day you may pay your premium and have no lapse in coverage. You may also sign into your online account anytime and check the status of your policy. You can make a payment for an in force policy online or by contacting your local Farm Bureau office or by contacting the customer service center at 877-876-2222.
What are your hours of operation?
Our normal business hours are Monday – Friday 8:00 a.m. – 4:30 p.m. (CST).
Your local Farm Bureau office hours may vary; find your local office information here.
Our customer service center is open Monday – Friday 7:00 a.m. – 6:00 p.m. and Saturday 8:00 a.m. – 4:00 p.m. (CST). Call us toll-free at 877-876-2222.
How can I cancel my policy?
Click on Contact Us. Give us the date the cancellation will be effective and the reason you are cancelling. If you have moved, we will need your new mailing address for any premium refund due to you.
You may also contact your local Farm Bureau Insurance Agent to sign a cancellation request.
Is my policy in force?
To find out if your policy is still in force, please access your online account. Also, you may send an inquiry using the Contact Us form on our website. Messages sent through our contact us form will be replied to as soon as possible, Monday – Friday 8:00 - 4:30 (CST).
You may also contact your local Farm Bureau office or call our customer service center at 877-876-2222.
How much do I owe? Has my payment been received?
You may access your online account anytime for payment and billing information. Also, you may contact your local Farm Bureau office, call our customer service center at 877-876-2222 or use the Contact Us form on fbitn.com. Our representatives will respond to messages sent through our contact form as soon as possible during normal business hours, Monday – Friday 8:00 - 4:30 (CST).
Why do I need a Farm Bureau membership?
Can I get a copy of my policy?
For a copy of your policy, Contact Us or send a written request to Farm Bureau Insurance, P.O. Box 307, Columbia, TN 38402. A duplicate policy will be mailed to you within a few business days.
If for any reason your mailing address has changed, please provide your current mailing address.
Insurance 101
Learn more about auto, home, life, and business insurance.

Home Insurance Tips for First-Time Buyers in Tennessee
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Buying your first home is an exciting milestone in life. It can also be a stressful, overwhelming one as you navigate the process and the paperwork. Owning a home is a big decision and big investment, and one that you shouldn’t enter lightly—and it’s an especially important investment to protect for the future with the right homeowners insurance policy. Read more

Does my Small Business Need Liability Insurance?
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What Boat Insurance Is and Why You Need It
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Whether you’re exploring South Holston Lake, cruising the Tennessee River, or searching for the perfect fishing spot at Percy Priest Lake, your watercraft is the key to your outdoor adventures. But does it have the protection it needs? Read more

Umbrella Insurance Explained
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You have a lot that’s worth protecting. While life can feel unpredictable sometimes, one thing you shouldn’t have to wonder about is whether the things that matter to you have the protection they need. That includes your family, your assets, and perhaps even your small business. Read more

Why Do I Need Renters Insurance
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Renters insurance can go by a few different names, including apartment insurance, content insurance, and tenant’s insurance – but they are all referring to the same thing. This type of policy is designed to help protect you from certain risks if you are renting or leasing a house or apartment. Read more

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Road Trip Safety Tips
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If you’re planning a road trip, we recommend keeping a few safety considerations in mind before you hit the open road. With these tips, you can keep your home safe while you’re away and your car safe along the way, so you can avoid any problems or unexpected expenses. Read more

How to Prepare for Bad Weather in Tennessee
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In Tennessee, we’re blessed to experience all four seasons. While those seasons provide our state with natural beauty and plenty of reasons to spend time outdoors, that also means we deal with a lot of different weather conditions. Read more

When To Plant Your Garden in Tennessee
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Tennessee has a rich agricultural history. Today, there are nearly 70,000 farms operating across the state, and according to our friends at the Tennessee Farm Bureau, farmland accounts for 39.6% of Tennessee land. At Farm Bureau Insurance of Tennessee, we’re proud to provide coverage for many of Tennessee’s farms. Read more

How to Find and Fix Leaks in Your Home
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Think about all the different ways you and your family use water every day. From showering to washing hands, to brushing teeth, to cooking, watering houseplants, and – of course – drinking, water is an essential part of our everyday lives. That’s why it’s important to make sure that your access to running water isn’t secretly causing problems somewhere in your home. Read more

Tips for Filing Your Taxes Like a Pro
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Tax season is underway, and this year’s filing deadline is Tuesday, April 15. At Farm Bureau Insurance of Tennessee, we believe that being prepared for all aspects of life is an important part of living well. To help you feel prepared to file your taxes and get the most out of your return, we asked our friends at Farm Bureau Tax Service to share their top tax tips. Read more

How To Prepare Your Lawnmower for Mowing Season
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Spring is just starting to poke its head out here in Tennessee. Soon, the weather will warm, the flowers will bloom, and the grass will start growing ... which means it’s time to start thinking about mowing the lawn again. Whether you love yardwork or dread it, it’s an important part of taking care of your home – just like having the right home insurance policy from Farm Bureau Insurance of Tennessee. Read more

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