Common Questions
Get answers to questions about billing, insurance, and more.
General
My premium is due today. What is the last day I can pay the premium and have no lapse in coverage?
If you have not paid your premium by your due date, we will mail you a notice that includes the last day you may pay your premium and have no lapse in coverage. You may also sign into your online account anytime and check the status of your policy. You can make a payment for an in force policy online or by contacting your local Farm Bureau office or by contacting the customer service center at 877-876-2222.
What are your hours of operation?
Our normal business hours are Monday – Friday 8:00 a.m. – 4:30 p.m. (CST).
Your local Farm Bureau office hours may vary; find your local office information here.
Our customer service center is open Monday – Friday 7:00 a.m. – 6:00 p.m. and Saturday 8:00 a.m. – 4:00 p.m. (CST). Call us toll-free at 877-876-2222.
How can I cancel my policy?
Click on Contact Us. Give us the date the cancellation will be effective and the reason you are cancelling. If you have moved, we will need your new mailing address for any premium refund due to you.
You may also contact your local Farm Bureau Insurance Agent to sign a cancellation request.
Is my policy in force?
To find out if your policy is still in force, please access your online account. Also, you may send an inquiry using the Contact Us form on our website. Messages sent through our contact us form will be replied to as soon as possible, Monday – Friday 8:00 - 4:30 (CST).
You may also contact your local Farm Bureau office or call our customer service center at 877-876-2222.
How much do I owe? Has my payment been received?
You may access your online account anytime for payment and billing information. Also, you may contact your local Farm Bureau office, call our customer service center at 877-876-2222 or use the Contact Us form on fbitn.com. Our representatives will respond to messages sent through our contact form as soon as possible during normal business hours, Monday – Friday 8:00 - 4:30 (CST).
Why do I need a Farm Bureau membership?
Can I get a copy of my policy?
For a copy of your policy, Contact Us or send a written request to Farm Bureau Insurance, P.O. Box 307, Columbia, TN 38402. A duplicate policy will be mailed to you within a few business days.
If for any reason your mailing address has changed, please provide your current mailing address.

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