Farm Bureau Insurance - Tennessee is region’s highest in J.D. Power auto customer satisfaction study for fifth consecutive year
Published: 24 June 2016
“Highest Customer Satisfaction Among Auto Insurers in the Southeast Region, Five Years in a Row”
For the fifth year in a row, Farm Bureau Insurance of Tennessee ranks highest among auto insurance providers in the Southeast Region in the J.D. Power 2016 U.S. Auto Insurance Study.sm
Fifteen auto insurance providers were measured in eight southeastern states: Alabama, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.
The study measured customer satisfaction with auto insurance companies across five factors (in order of importance): interaction, policy offerings, price, billing process and policy information, and claims. The average for the Southeastern Region was 825; Farm Bureau Insurance - Tennessee achieved a score of 870.
“According to J.D. Power, the biggest driver of overall satisfaction is the interaction companies have with their customers. Achieving the customer satisfaction award five consecutive years reflects the consistency at every touch point of customer service – agents, claims, customer service center, local offices, and home office operations," said Sonny Scoggins, Farm Bureau Insurance chief executive officer.
Farm Bureau Insurance of Tennessee is the trade name of the Tennessee Farmers Insurance Companies, a single-state operation headquartered in Columbia, Tenn. Farm Bureau Insurance covers more homes and autos than any other insurance company in Tennessee, and is the state’s number one writer of individual life insurance. The companies are affiliated with the Tennessee Farm Bureau Federation, the nation’s largest single state Farm Bureau organization with more than 645,000 member families. Visit fbitn.com.
Farm Bureau Insurance - Tennessee received the highest numerical score among 15 providers in the Southeast region in the J.D. Power 2011-2016 U.S. Auto Insurance Studies. 2016 study based on 44,681 total responses, measuring the experiences and perceptions of consumers with their auto insurer, surveyed January- March 2016. Your experiences may vary. Visit jdpower.com