FBITN highest in auto customer satisfaction for 3rd consecutive year

Details: Published: 02 July 2014; Hits: 14106

Thirteen auto insurance providers were measured in eight southeastern states: Alabama, Georgia, Kentucky, Louisiana, Mississippi, North Carolina, South Carolina and Tennessee.

The study measured customer satisfaction with auto insurance companies across five factors: interaction, price, policy offerings, billing and payment, and claims. The average for the Southeastern Region was 816; Farm Bureau Insurance - Tennessee was rated at 844.

“According to J.D. Power, the biggest driver of overall satisfaction is the interaction companies have with their customers. Achieving ‘three-peat’ status reflects a team effort at every touch point of customer service – agents, claims, customer service center, local offices, and home office operations," said Sonny Scoggins, Farm Bureau Insurance chief executive officer.

Farm Bureau Insurance of Tennessee is the trade name of the Tennessee Farmers Insurance Companies, a single-state operation headquartered in Columbia, Tenn. Farm Bureau Insurance covers more homes and autos than any other insurance company in Tennessee, and is the state’s second largest writer of individual life insurance. The companies are affiliated with the Tennessee Farm Bureau Federation, the nation’s largest single state Farm Bureau organization with more than 645,000 member families. Visit fbitn.com.

For more information: Dan Batey, Vice President of Corporate Communications. 931-388-7872. This email address is being protected from spambots. You need JavaScript enabled to view it.

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Farm Bureau Insurance - Tennessee received the highest numerical score among auto insurance providers in the Southeast Region in the proprietary J.D. Power 2012-2014 U.S. Auto Insurance StudiesSM. 2014 study based on 44,661 total responses measuring 13 providers in the Southeast Region (AL, GA, KY, LA, MS, NC, SC, TN) and measures opinions of consumers with their auto insurance provider. Proprietary study results are based on experiences and perceptions of consumers surveyed March-April, 2014. Your experiences may vary. Visit jdpower.com.